Editorial
Baleària is highly satisfied with the innovative ‘Eleanor Roosevelt’

## Baleària is highly satisfied with the innovative ‘Eleanor Roosevelt’ and the excellent reception among customers in its first three months.

Passengers rate the ship with a 9.2 and show an excellent loyalty index.

The shipping company has stopped emitting more than 3,300 tons of CO2 in the first three months of operation of the fast ferry.

The president of Baleària, Adolfo Utor, considers that the Eleanor Roosevelt fast ferry, which has been operating for three months on the Palma-Ibiza-Dénia line, “is technologically a jewel” and points out that “the results in navigability, comfort, vibrations and acoustics of this Spanish prototype, as well as the acceptance by the users, are exceptional”.

The catamaran, which is a benchmark in sustainability and digitalization, features high-tech innovations that reduce movement, vibrations and noise for a more comfortable crossing. “It is a very technologically advanced ship, a prototype that incorporates dual natural gas propellers, and technological and digital advances that make it unique in its class,” Utor points out in the balance of the first three months operating. A scheduled warranty drydocking is scheduled for the off-season, which is customary in this type of innovative project, where warranty checks will be carried out to improve aspects of the project, such as speed, maneuverability and LNG power generation.

Outstanding score

Passengers on the Eleanor Roosevelt endorse Baleària’s service with very good ratings. According to surveys conducted when the Eleanor Roosevelt was launched, service on the route achieved an excellent NPS (53.3%), with a loyalty rate of almost 100%. Passengers rated the Eleanor Roosevelt with a 9.2, highlighting aspects such as onboard staff (9.4), cleanliness (9.3) and punctuality (9.2). In addition, in online surveys conducted through mid-July, the Eleanor Roosevelt is rated above the fleet average in virtually all aspects.

This fast ferry, the first in the world to sail with natural gas engines, has enabled the shipping company to stop emitting more than 3,300 tons of CO2 since it started operating on May 1. This represents a reduction of -32% of C02 compared to if the ship had sailed with diesel these three months. According to the shipping company’s calculations, this innovative vessel will annually reduce carbon dioxide emissions equivalent to planting almost 27,000 trees.

Fuel consumption and engine efficiency is monitored thanks to sensors installed on board, as part of the EU’s Green and Connected Ports project. Baleària will complete its gas fleet plan in the coming months -when it incorporates the ninth ship powered by this cleaner fuel- in which it has invested 380 million euros, becoming a pioneering shipping company worldwide in the field of sustainability.

More than 22,000 users to the SmartB platform

The fast ferry has capacity for 1,200 passengers and 450 vehicles, and also stands out for the digitalization of its services, which have been very well received by passengers. More than 22,000 unique users have registered on the SmartB platform, and passengers have viewed more than 4,000 hours of free multimedia entertainment. From this platform, all passengers have WhatsApp coverage for text messages throughout the crossing; more than 1,000 Internet access vouchers have also been contracted and more than 2,000 views have been registered for the webcams installed in the pet cages.

Report by 24/7 Valencia team

About Baleària

Baleària is the leading shipping company in passenger and cargo transport on connections with the Balearic Islands, and also links Ceuta, Melilla and the Canary Islands with the mainland. Internationally, it offers services to Morocco, Algeria and the Caribbean (between the United States and the Bahamas).

The shipping company is a global pioneer in the use of natural gas: in 2019 it was the first to sail with this cleaner energy in the Mediterranean and the Canary Islands. Baleària’s gas fleet will reach 9 ships this year, between new constructions and re-motorizations, with an investment of 380 million. The company is committed to putting technology at the service of its customers in its smart ships and the use of big data to improve efficiency.

Baleària defines itself as a responsible corporate citizen, which has taken on the United Nations 2030 Agenda as the roadmap that guides its activity in the areas of economic, social and environmental sustainability.

In 2020, Baleària carried more than 2,150,000 passengers and 5,743,000 linear metres of cargo on the 29 ships in its fleet. The company, which employs more than 1,500 people, had a turnover of 342 million euros.

More info: https://www.balearia.com/en

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